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Fotis' Profile

Experience Summary

Outgoing attitude and experience providing high levels of customer service. Working alongside high profile brands such as Marks & Spencer, O2, Thomson and Lastminute.com. I am a confident and well presented person, happy to throw themselves at any challenge. I am also accomplished sales person who strives to exceed targets set. Strong presentation and Sales skills. I currently provide insight to Marks & Spencer based on customer experience through, Store, Web and Phone Sales and Services. View my contact details, availability, and stats.

Experience

Other Experience

Over the last 10 years I have experienced a lot of different roles. Each role has provided myself with great knowledge and skills. I currently provide insight into customer behaviour using Six Sigma methodology. I am responsible for Marks & Spencer client contacts ensuring that efficiency and productivity is maximised across Corporate and Furniture M&S business. Ensuring customer spend is increased while smoothing the customer journey over a number of order channels.

Skills

Other Skills

Experienced working with high profile brands and brand images. Able to work on own and as part of a team. Happy to manage a team of people and take on a challenge. Strong soft skills and a very approachable people person.

Languages

First language: English

Extra Information

  • Assistant Event Manager

    Managing 30 members of staff as a operations manager within a hotel. Key Events included weddings, conferences and product launches. Ensuring that everything from planning alongside the customer through to evening closing was completed smoothly and effortlessly. Communicating with all departments and parties involved ensuring that any issues experienced were managed accordingly.

  • Conferences

    Managing 30 members of staff as a operations manager within a hotel. Key Events included weddings, conferences and product launches. Ensuring that everything from planning alongside the customer through to evening closing was completed smoothly and effortlessly. Communicating with all departments and parties involved ensuring that any issues experienced were managed accordingly.

  • Data Capture

    Direct reporting across "Furniture Customer Services", "Corporate" and "Lunch to Go" business units. Providing accurate and usable insight into the client business, in-line with Vertex and M&S business growth. Using Lean Six Sigma methodology to drive continuous improvement projects across telephony, letter, email and social media websites. Identifying customer behaviour's and statistical trends within an operational environment. Reduce inefficiencies with in processes and customer journey touch points. Specialized use of customer interaction analytic tools to reduce avoidable contacts. Key to this role is the targeted use of data and the outputs required.

  • Demonstration

    Working as a demonstration representative based within O2 shops. Ensuring that customers were provided with clear demo's of current handsets and the phones capability. Ensuring that the products presented clear value to the customer and their needs. My current role includes show around and system demonstrations on lead brand voice recognition technology used within an outsourcing/retail environment.

  • Event Management

    Managing 30 members of staff as a operations manager within a hotel. Key Events included weddings, conferences and product launches. Ensuring that everything from planning alongside the customer through to evening closing was completed smoothly and effortlessly. Communicating with all departments and parties involved ensuring that any issues experienced were managed accordingly.

  • Exhibitions

    Demonstrations and Q&A sessions. Providing customers and traders with information required to ensure revenue could be generated. Ensuring that exhibitions displays are clear and succinct able to provide information quickly.

  • Hospitality

    Working as a operations manager within a hotel and experienced bar staff for many years. Experience includes working within hotel, corporate activities and abroad.

  • In-store / Store approved

    Working as a demonstration representative based within O2 shops supporting customers with Q&A and commission sales.

  • Leafleting

    Working abroad in Ibiza where leafleting was a part of my weekly role. Ensuring that customers were targeted and understood the brand presented to them.

  • Presenting

    Working as a holiday Rep and within my current role presenting. Presenting to audiences up to 300 people as part of a team and around 80 individually. Able to provide clear and understandable information quickly and to the point. Engaging with the audience and presenting a strong image.

  • Sales

    As a holiday rep my main role would consistent of commission based sales. Being able to provide the customer with clear information. Ensuring that sales targets were met and exceeded. Understanding the customers needs and ensuring that available excursions met their needs and expectations.

  • Sampling

    Providing customers with wine samples at point of sale. Using the opportunities to up sell wines along with meals.

  • Technology

    I consider myself abit of a technology buff/geek. I consistancy keep up to date of the latest technologies, even to the extent of on a daily basis! Technology is one of my hobbies and keen interests and to understand the working of any new technology system is a pleasurable passtime. I currently work with industry leading technology using the latest in speech recognition software were I have won an award for "Technology Innovator" within an industry.

  • Bar Person

    Experienced Bar Staff working abroad and with Hotel and City Centre's of Birmingham and Liverpool.

  • Car Driving License

    Own Car, no points, happy to drive when required.

  • Computer Skills (Advanced)

    Advanced Excel and other Microsoft skills. Advanced user of Minitab software.

  • Computer Skills (Novice)

    Keen Internet user. Strong Skills able to support others.

  • First Aid Certificate

    First Aid Training completed August 2008. (4 Day Course)

  • Own Transport

    Own Car Available and happy to use as required.

  • Public Speaking

    Strong public speaker able to engage different ages and audiences

  • Qualifications

    SIx Sigma Statistical Analysis (Green Belt), 9 GCSE's and above including English, Math and Science.

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