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Pat's Profile

Experience Summary

Outgoing attitude and experience providing high levels of customer service. Working alongside high profile brands such as Marks & Spencer, O2, Thomson and Lastminute.com. I am a confident and well presented person, happy to throw themselves at any challenge. I am also accomplished sales person who strives to exceed targets set. Strong presentation and Sales skills. I currently provide insight to Marks & Spencer based on customer experience through, Store, Web and Phone Sale and Services. View my contact details, availability, and stats.

Experience

Other Experience

Over the last 10 years I have experienced a lot of different roles. Each role has provided myself with great knowledge and skills. I currently provide insight into customer behaviour using Six Sigma methodology. I am responsible for Marks & Spencer client contacts ensuring that efficiency and productivity is maximised across Corporate and Furniture M&S business. Ensuring customer spend is increased while smoothing the customer journey over a number of order channels.

Skills

Languages

First language: English

Extra Information

  • Conferences

    Managing 30 members of staff as a operations manager within a hotel. Key Events included weddings, conferences and product launches. Ensuring that everything from planning alongside the customer through to evening closing was completed smoothly and effortlessly. Communicating with all departments and parties involved ensuring that any issues experienced were managed accordingly.

  • Costume and Character

    Weekly Rep shows for holiday makers travelling with Thomson Holidays. As a Sales Rep I was responsible that daily and weekly shows targeted audiences based on their family needs. Fancy Dress and customer interactions in character was used as a key driver to get people involved and draw audiences.

  • Data Capture

    Direct reporting across "Furniture Customer Services", "Corporate" and "Lunch to Go" business units. Providing accurate and usable insight into the client business, in-line with Vertex and M&S business growth. Using Lean Six Sigma methodology to drive continuous improvement projects across telephony, letter, email and social media websites. Identifying customer behaviour's and statistical trends within an operational environment. Reduce inefficiencies with in processes and customer journey touch points. Specialized use of customer interaction analytic tools to reduce avoidable contacts. Key to this role is the targeted use of data and the outputs required.

  • Demonstration

    Working as a demonstration representative based within O2 shops. Ensuring that customers were provided with clear demo's of current handsets and the phones capability. Ensuring that the products presented clear value to the customer and their needs. My current role includes show around and system demonstrations on lead brand voice recognition technology used within an outsourcing/retail environment.

  • Event Management

    Managing 30 members of staff as a operations manager within a hotel. Key Events included weddings, conferences and product launches. Ensuring that everything from planning alongside the customer through to evening closing was completed smoothly and effortlessly. Communicating with all departments and parties involved ensuring that any issues experienced were managed accordingly.

  • Exhibitions

    Demonstrations and Q&A sessions. Providing customers and traders with information required to ensure revenue could be generated. Ensuring that exhibitions displays are clear and succinct able to provide information quickly.

  • Hospitality

    Working as a operations manager within a hotel and experienced bar staff for many years. Experience includes working within hotel, corporate activities and abroad.

  • In-store / Store approved

    Working as a demonstration representative based within O2 shops supporting customers with Q&A and commission sales.

  • Leafleting

    Working abroad in Ibiza where leafleting was a part of my weekly role. Ensuring that customers were targeted and understood the brand presented to them.

  • Presenting

    Working as a holiday Rep and within my current role presenting. Presenting to audiences up to 300 people as part of a team and around 80 individually. Able to provide clear and understandable information quickly and to the point. Engaging with the audience and presenting a strong image.

  • Sales

    As a holiday rep my main role would consistent of commission based sales. Being able to provide the customer with clear information. Ensuring that sales targets were met and exceeded. Understanding the customers needs and ensuring that available excursions met their needs and expectations.

  • Sampling

    Providing customers with wine samples at point of sale. Using the opportunities to up sell wines along with meals.

  • Technology

    I consider myself abit of a technology buff/geek. I consistancy keep up to date of the latest technologies, even to the extent of on a daily basis! Technology is one of my hobbies and keen interests and to understand the working of any new technology system is a pleasurable passtime. I currently work with industry leading technology using the latest in speech recognition software were I have won an award for "Technology Innovator" within an industry.

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