Managing 30 members of staff as a operations manager within a hotel. Key Events included weddings, conferences and product launches. Ensuring that everything from planning alongside the customer through to evening closing was completed smoothly and effortlessly. Communicating with all departments and parties involved ensuring that any issues experienced were managed accordingly.

Managing 30 members of staff as a operations manager within a hotel. Key Events included weddings, conferences and product launches. Ensuring that everything from planning alongside the customer through to evening closing was completed smoothly and effortlessly. Communicating with all departments and parties involved ensuring that any issues experienced were managed accordingly.

Direct reporting across "Furniture Customer Services", "Corporate" and "Lunch to Go" business units. Providing accurate and usable insight into the client business, in-line with Vertex and M&S business growth. Using Lean Six Sigma methodology to drive continuous improvement projects across telephony, letter, email and social media websites. Identifying customer behaviour's and statistical trends within an operational environment. Reduce inefficiencies with in processes and customer journey touch points. Specialized use of customer interaction analytic tools to reduce avoidable contacts. Key to this role is the targeted use of data and the outputs required.

Working as a demonstration representative based within O2 shops. Ensuring that customers were provided with clear demo's of current handsets and the phones capability. Ensuring that the products presented clear value to the customer and their needs. My current role includes show around and system demonstrations on lead brand voice recognition technology used within an outsourcing/retail environment.

Managing 30 members of staff as a operations manager within a hotel. Key Events included weddings, conferences and product launches. Ensuring that everything from planning alongside the customer through to evening closing was completed smoothly and effortlessly. Communicating with all departments and parties involved ensuring that any issues experienced were managed accordingly.

Demonstrations and Q&A sessions. Providing customers and traders with information required to ensure revenue could be generated. Ensuring that exhibitions displays are clear and succinct able to provide information quickly.

Working as a operations manager within a hotel and experienced bar staff for many years. Experience includes working within hotel, corporate activities and abroad.

Working as a demonstration representative based within O2 shops supporting customers with Q&A and commission sales.

Working abroad in Ibiza where leafleting was a part of my weekly role. Ensuring that customers were targeted and understood the brand presented to them.

Working as a holiday Rep and within my current role presenting. Presenting to audiences up to 300 people as part of a team and around 80 individually. Able to provide clear and understandable information quickly and to the point. Engaging with the audience and presenting a strong image.

As a holiday rep my main role would consistent of commission based sales. Being able to provide the customer with clear information. Ensuring that sales targets were met and exceeded. Understanding the customers needs and ensuring that available excursions met their needs and expectations.

Providing customers with wine samples at point of sale. Using the opportunities to up sell wines along with meals.

I consider myself abit of a technology buff/geek. I consistancy keep up to date of the latest technologies, even to the extent of on a daily basis! Technology is one of my hobbies and keen interests and to understand the working of any new technology system is a pleasurable passtime. I currently work with industry leading technology using the latest in speech recognition software were I have won an award for "Technology Innovator" within an industry.

Experienced Bar Staff working abroad and with Hotel and City Centre's of Birmingham and Liverpool.

Own Car, no points, happy to drive when required.

Advanced Excel and other Microsoft skills. Advanced user of Minitab software.

Keen Internet user. Strong Skills able to support others.

First Aid Training completed August 2008. (4 Day Course)

Own Car Available and happy to use as required.

Strong public speaker able to engage different ages and audiences