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Caprice's Profile

Experience Summary

I am a well-spoken, polite, well-mannered and hardworking individual with approximately 5 years’ experience in Promotions, Waitress, Hostess, Cloakroom attendant, Bartender. I am bilingual in both English and Spanish with a proven track record of building strong effective relationships. I have a real passion for providing exceptional customer service and exceeding expectations. I seek to be effective and efficient in every role/task I adopt and develop my skills to their fullest. My work history has predominately been in the Marketing corporate industry where I worked as an Account Manager for several companies. However, I had always worked in hospitality on a part-time basis and I thoroughly enjoy it. I have recently returned from a life-changing trip to South America where I took part as a volunteer in the Amazon and since coming back to the UK, I have decided my skills work more in a more hospitality environment. I have a real passion for exceeding expectations. I seek to be effective and efficient in every role/task I adopt and develop my skills to their fullest. View my contact details, availability, and stats.

Experience

Other Experience

I am a qualified Samba Dancer

Skills

Languages

First language: English

Extra Information

  • Exhibitions

    During my time at Vivo, I was responsible for the organisation and set up for trade stands and acting as brand ambassador at trade shows and exhibitions (BETT)

  • Hospitality

    Meeting and greeting Set up/set down Managing advanced reservations, coordinating and arranging floor layout Monitoring dining room and guest flow to maximise table usage Receive food and drink orders as well as making recommendations according to customer’s tastes and checking on dietary requirements and allergies Canape service Servicing and handling payments Communication between customer and kitchen staff Check on customers and ensure they are enjoying their experience

  • Merchandising

    At Disney, I was responsible for optimising the flow of inventory to the Disney retail stores within the UK and Europe to maximise sales. Ensure timely allocation of all stock to meet the trading needs of the business, whether new season or franchise launches, as well as promotional stock Understand store and customer requirements by regular visits to stores and distribution centre

  • Presenting

    Whilst working for Press Index as an Account Manager, I regularly conducted on-site training, analysis and presentations to prime users to ensure they are making the most out of the software

  • Sales

    • Constantly seeking Up-Selling opportunities and advise clients on how to utilise the service to the optimum capacity Lead client engagement by face-to-face meetings and conference calls Targeted to Cross and Up sell, renewal rates and referrals from existing clients

  • Bar Person

    Extensive experience in working in pubs and bars in London

  • Car Driving License

    Full UK drivers license

  • Qualified Dancer

    Samba/Brazilian dancing

  • Qualifications

    BA (Hons) International Business and Spanish

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